Return and Refund Policy
Last Updated: 6th December 2025
At Lumnixa, operated by Hong Kong Runyiming Global E-Commerce Limited, we want every customer to have a positive shopping experience. If something is not right with your order, we are here to help.
This Return & Refund Policy explains when and how you may request a return or refund, along with the conditions that apply.
1. Return Period
Customers may request a return within 30 days of receiving their order.
To be eligible, the product must meet the requirements listed in Section 4.
2. Free Return Shipping
Lumnixa provides free return shipping for all approved returns.
Return shipping fees are not charged to the customer.
3. No Restocking Fee
Lumnixa does not charge any restocking fees.
- 0% restocking fee
- No additional return handling charges
4. Return Eligibility Requirements
To qualify for a return, items must:
- Be unused, unwashed, and undamaged
- Be in original packaging with all accessories, manuals, and parts included
- Be free from stains, odors, scratches, or signs of wear
- Be returned from the same country the order was delivered to
- Include proof of purchase (order number or receipt)
Non-eligible items include:
- Items that are used, damaged, or altered after delivery
- Products without original accessories or packaging
- Items returned after the 30-day window
- Free gifts or promotional items
- Personalized or customized products
Lumnixa reserves the right to refuse returns that do not meet these conditions.
5. Return Label
To start a return, customers must contact us to obtain a downloadable return label.
We do not include return labels inside packages.
Return labels are only issued after approval.
6. How to Start a Return
To request a return, please email:
Include the following details:
- Your full name
- Order number
- Reason for return
- Photo(s) of the product (if damaged or incorrect)
Our team will respond within 48 hours with return instructions and your downloadable return label.
7. Refund Processing Time
Once the returned item is received and inspected, refunds are issued within: 5 business days. Refunds are sent to the original payment method only.
Important:
-
Shipping fees (if paid) are not refundable.
-
If the returned item does not meet the eligibility criteria, the refund may be denied, and the item may be sent back at your cost.
8. Wrong, Damaged, or Defective Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
We will provide:
- Free return shipping
- A replacement or a full refund
9. Order Cancellations
Orders may be canceled before the order ships.
Once an order has been dispatched, it can no longer be canceled and must be processed as a return following this policy.
10. Contact Information
Lumnixa
Operated by Hong Kong Runyiming Global E-Commerce Limited
📍 RM03, 24/F, Ho King Commercial Centre, 2-16 Fa Yuen St, Mong Kok, Kowloon, Hong Kong.
📧 customerservice@lumnixa.com
📞 +852 6197 8714
🕒 Monday–Friday, 9:00 AM–5:30 PM (GMT+08:00), Hong Kong Standard Time