Payment Policy

Welcome to Lumnixa.com — your trusted destination for professional LED light therapy skincare.
We strive to make your shopping experience smooth, secure, and transparent.

Accepted Payment Methods

We accept a variety of secure payment methods through Shopify Payments, including:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Discover

  • Digital Wallets: Apple Pay, Google Pay, Shop Pay

  • PayPal

All payments are processed securely via Shopify’s encrypted payment gateway, ensuring your personal and financial information is protected at all times.

 

Payment Security

Your privacy and transaction security are our top priorities.
Lumnixa does not store your full credit card details. All payment information is encrypted and processed directly through Shopify’s PCI DSS–compliant system.

For added safety:

  • Our website uses SSL/TLS encryption for all transactions.

  • Suspicious or fraudulent orders may be subject to verification or cancellation.

Order Confirmation

Once your payment is successfully processed, you’ll receive an order confirmation email within minutes.
If you don’t receive a confirmation, please check your spam folder or contact us at customerservice@lumnixa.com

Currency & Charges

All prices listed on Lumnixa.com are in U.S. Dollars (USD).
International buyers are responsible for any applicable bank fees, currency conversion fees, or taxes charged by their financial institution.

Payment Issues & Declines

If your payment is declined, please:

  • Verify that your billing information matches your card details.
  • Try an alternative payment method (e.g., PayPal or Shop Pay).
  • Contact your bank to confirm authorization.

If issues persist, reach out to us at customerservice@lumnixa.com, and we’ll be happy to assist.

Refunds & Cancellations

Refunds will be issued back to your original payment method within 7–14 business days after your return is received and approved.
For details, please refer to our Returns & Exchanges Policy

Questions?

We’re always here to help.
For payment-related inquiries, please contact: customerservice@lumnixa.com, Our support team typically replies within 24–48 hours (Monday–Friday).