Shipping Protection

User Guide – Light Therapy Device

Before You Begin: Light Sensitivity Test

To ensure safe use, please perform a light sensitivity test before your first treatment.

Step 1 – Arm Test

• Place the device on your forearm.
• Turn it on and let it shine for 10 minutes.
• If you notice redness, itching, or irritation, you may have light-sensitive skin.
  → In this case, discontinue use or consult a dermatologist before using the device again.

Step 2 – Face Test

• Cleanse your face and keep it dry (do not wear makeup).
• Place the device on your face for testing.
• This helps avoid interference from potential photosensitive ingredients in cosmetics.

Step 3 – After Test Reaction

• Mild redness after use is normal and should fade within 1–2 hours.
• If you feel a burning sensation or experience unusual discomfort, stop using immediately and consult a doctor.

1. Protect Your Eyes – Avoid staring directly into the light source for extended periods. Always wear the provided light-blocking eye mask during use to prevent direct exposure to red light and infrared light. For best comfort, keep your eyes closed and enjoy a relaxing light therapy session.

2. Charge Before First Use – Fully charge the controller before using it for the first time. The device cannot be operated while charging.

3. Handle with Care – The mask contains circuits and LED emitters. It can be gently bent but should never be folded, twisted, squeezed, or placed under heavy objects.

4. Proper Cleaning – Do not submerge the product in water. Wipe gently with a damp cloth and allow to air-dry. The elastic strap is removable and can be hand-washed separately.

5. Avoid Harsh Chemicals – Do not clean with corrosive or abrasive cleaners.

6. Storage Conditions – Store away from direct sunlight and avoid extreme heat or freezing temperatures.

7. Use the Correct Power Supply – Only charge with a 5V USB charger or power bank.

• General Policy
  For hygiene and safety reasons, we do not offer free returns or exchanges. Non-defective returns are subject to a 10%–20% restocking fee, and customers are responsible for return shipping.
  
• Order Cancellation
  Orders can only be canceled if not yet shipped. A 5% cancellation fee applies. Shipped orders follow our return policy.
  
• Return Requirements
  Items must be unused, unwashed, unaltered, in original packaging with all accessories. Returns must be made from the same country of delivery. Custom items and free gifts are non-returnable.
  
• Non-Returnable Items
  We cannot accept items with missing parts, visible damage, stains, or returns older than 60 days.
  
• Return Process
  Contact us at customerservice@lumnixa.com with your order number and proof (photo/video). If approved, ship back at your expense and provide tracking.
  
• Refunds
  Refunds are processed 7–14 business days after inspection. Shipping fees are non-refundable.
  

💡 Tip: Please double-check your order before checkout to avoid delays.